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Pineridge Hollow Health & Safety Measures

Fri, May 01, 20

Pineridge Hollow Health and Safety
COVID-19 Pandemic

Pineridge Hollow’s Re-opening Plan

We are thrilled that the time has come that we will be able to start welcoming our guests back into our business!

As of June 1st, we are able to reopen all of our dining areas at 50% capacity! Reservations are now available, restaurant and store are open 9am-9pm daily!

However, we need to keep everyone’s safety in mind while doing so. Things will not be “business as usual” quite yet. We ask that you please read through our updated policies and procedures before you make your next visit back to Pineridge Hollow.

 

GENERAL BUSINESS OPERATION

  • All staff at Pineridge Hollow will conduct the Manitoba Health self-screening tool before coming in to work.
  • Staff will stay home from work if showing any symptoms of Covid-19
  • Guests will not be allowed to shop or dine at Pineridge Hollow if showing any Covid-19 related symptoms
  • Staff will be fully informed on physical distancing and sanitizing guidelines and we will have these protocols posted around our property for guests to see as well.
  • WE MUST MAINTAIN ONE ENTRANCE PER BUSINESS – this means there will not be access between our store & restaurant. The entrance to the store will be the East side door, while the entrance to the restaurant will be the South side door.
  • Entrance to both areas will be monitored to ensure we are maintaining the regulated and safe capacity of guests at one time.
  • Hand sanitizer will be available at all entrances / exits for staff and guest use.
  • Washrooms, common areas and frequently touched surfaces will have a regular & scheduled cleaning / sanitization regime.
  • We will not be accepting cash payment for the time being. Debit or credit only, tap is preferred.
  • Our online ordering system for delivery & curbside pick up will continue to operate for the time being.

 

RESTAURANT

  • Operating hours will be Monday – Sunday 9am-9pm (subject to change)
  • Our online grocery pick up service will continue to operate for the time being. Groceries are also available for purchase during your visit!
  • To go food will continue to be offered during these hours. 
  • Our dining areas will all be operating at 50% capacity. Tables are spaced with a minimum of 6 feet between separate parties.
  • Reservations are now available! We understand that Pineridge Hollow is a place that many guests come to celebrate special occasions and we have lots of requests for specific tables. Due to our limited capacity at this time, we are not able to accomodate all requests. A reservation guarantees you a table in our restaurant, if there is an option of seating area at the time of your arrival, the host will offer it to you! We do not accept reservations for the patio, as this area is weather dependant.
  • Group seating sizes will be limited to no more than 8 guests per table. If you come to dine with a group of more than 8 guests, you will be seated at two separate tables, 6 feet apart at least.
  • While we are so excited to be able to see our guests again, in the interest of everyone’s safety our servers will need to keep their exchanges with you brief during your service.
  • With such limited seating, we want to be able to accommodate as many of those wishing to dine with us as possible. For that reason we ask that you please keep the seating time at your table to a maximum of 90 minutes and enjoy the rest of your visit walking the property, browsing the store or visiting the petting zoo animals.

 

STORE

  • Operating hours will be Monday – Sunday 9am-9pm (subject to change)
  • Entrance to the store will be monitored, please note that there is a possibility you may have to wait to enter the store based on the occupancy at the time you arrive.
  • Clothing purchased may be returned within 2 weeks of purchase.
  • Any items returned to the store that cannot be sanitized will be withheld from the sales floor for 72 hours after they have been received back.

 

 

We will continue to update you with changes to our procedures as our situation continues to evolve. We thank you so much for your support during the last number of weeks and as we continue to navigate a constantly changing situation. We can't wait to see you!

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