Shipping and Returns
All orders are shipped via Canada Post. Shipping rates are calculated at check out. You can choose your shipping method at that point. The estimated shipping times (within Canada) are listed below.
Regular Parcel: 2-9 days
Expedited Parcel: 1-7 days
Xpressport: 1-2 days
Priority: Next day
Returning Online Orders
Online orders can be returned in store or online. Pineridge Hollow is not responsible for any shipping fees. Returns must be accompanied by the original invoice. Please expect 1-2 weeks for returns to be processed from the time they are received.
If you are mailing your order back please ship via Canada Post or USPS to the following address;
Returning Online In Store
In store purchases can be returned in store only. Please bring in your original receipt. Custom ordered items, such as furniture, are a final sale.
- For merchandise returned within 60 days of the delivery date, a refund will be issued to the original method of payment. If merchandise is returned after 60 days, a merchandise credit will be issued at the original selling price.
- We will gladly accept unused, unworn, unaltered, unwashed merchandise for return or exchange. Items must be accompanied by the original receipt or have a Pineridge Hollow price tag on them.
- A one-time price adjustment will be granted on full priced purchases only if an original sales receipt is presented within 14 days of purchase.
- All sale items are considered a Final Sale.
Delight in special members-only discounts, events, and coupons by joining the Pineridge Hollow Perks Program. Depending on which membership you choose, your benefits may differ, however, you can change your membership level at any time by contacting us. We want you to make the most of your experience at Pineridge Hollow, so sign up now to start receiving these amazing perks!
Level 1 (free):
- Discount during your birthday month (regular priced merchandise)
- Invitations to special member exclusive events
- Restaurant coupons throughout the year
Level 2 ($100 per year) offers all of the above, plus:
- 10% discount on all regular priced product
- An additional discount during your birthday month (regular priced merchandise)
- Additional Level 2 exclusive events